Ensembl Online Help
If you have a question that is not answered here, please Contact our HelpDesk
FAQs
Top 3 Frequently Asked Questions
- Does Ensembl have promoters or regulatory regions?
See answer → - How do I convert IDs? I have ENSG... IDs and I would like HGNC symbols and EntrezGene IDs along with matching Affymetrix platform HC G110 probes.
See answer → - Can I view exons, introns, and flanking sequence to a transcript?
See answer →
Looking for context-sensitive help?
![[screenshot showing help button]](/img/help/new_help_button.png "Click on the e? button for context-sensitive help")
Our help button has changed!
Instead of the blue 'Help' button in the top right corner of each page, you will now find individual buttons next to most headings on the Location, Gene, Transcript and Variation pages.Click on the 
button to get a pop-up help box
containing a brief explanation of the page or image you're looking at.
Supported browsers
The following browsers are fully supported, i.e. all site features including JavaScript and CSS styles should work properly:
- Firefox 3
- Internet Explorer 7
- Safari 3
We recommend Firefox for browsing Ensembl.
Other browsers
The following are not officially supported but should work with most or all of the site's current features:
- Firefox 2
- Camino
- Opera 9
Search our Help database
Search Tips
- Words shorter than 4 characters in length (eg SNP) are ignored.
- Words that occur in more than 50% of the records are ignored.
- Wildcard characters are not available.